Newmoon offer niche insurance designed around your requirements
Are you a retailer or repairer?
If you are a music Retailer or Repairer and would like to become an Introducer offering your customers one month free insurance please call 01892 506884 for full details.
Insuring your passion
Our aim is to build a relationship with you built upon our shared principles of a personal service, outstanding policy cover, sold at a fair and competitive premium and backed up by award winning claims service.
COVID-19 Business Update 2nd April 2020- We are OPEN for new business, renewals, mid term changes and your questions. Give us a call on 01892 506884!
Following the PM statement on the 23rd of March the team are working from home. We will review the position as further advice is provided by the Govt. Your call may take an extra "ring" or two before it is redirected to a home worker but currently you should not experience any other issues except in relation to post (see below). This is a difficult time for us all and we really thank you for your support. See below for some important information regarding claims and post. But let us also look on the positive side and see Lions Youth Brass website -pass the loo roll video.
Important process change to POST
We understand that the business centre where our office is located may close its reception at some point (currently open) and therefore in the future no post may be delivered to the centre. Before sending any post please call 01892 506884 and we will provide the latest position and further instruction. Key Post documents include claim form and cheques. If you call us we will provide information on where to send these items but do not send to our office unless we advise you to do so.
If you have a claim and have access to a scanner please download our claim form and send to together with any supporting documents. If you do not have access to a scanner call 01892 506884 and we will discuss options. Please do not post any claim form to our office unless we instruct you to do so.
If you want to pay by cheque please call 01892 506884 for instruction on where to send the cheque (cheque made payable to Newmoon Insurance Services Ltd). You can pay by card by calling our office number 01892 506884 or PayPal or Bacs (details in the renewal letter).
Many bands require 2 signatures on their cheques. This may be difficult to arrange under lockdown. If this affects your band renewal cheque please call 01892 506884 and we will discuss your renewal. Our aim is to maintain cover for you, as we all need to work together to support the music community.
Out of hours phone messages
Please do not leave any messages out of hours (17:30 - 09:00). Please email with your question.
The cancellation of events and schools effects all involved in music, including us. We hope that we can all work together to support each other. If you a member of a music association, we recommend you visit their site e.g. ISM. Some Associations have set up funds to try to help their members e.g. MU Coronavirus Hardship fund (MU members only). Consider Help Musicians UK (an independent charity for professional musicians) or The Royal Society of Musicians. We know this is not really going to make up for your lost income but we hope it provides some information and help.
Renewals/ New Business -we are OPEN for business
If you have a renewal with us or wish to take out new insurance please contact us in the normal way. Please remember if you are looking to renew without any changes to your cover you may want to consider payment options (BACS or PayPal) outlined on the renewal letter but if you prefer just call 01892 506884 to pay by card. Cheques can continue to be sent but you need to call us to check where to send the cheque (do not send to our office unless we advise you to do so).
Thank you for your understanding and we hope you remain safe and well.
Newmoon Insurance Services Ltd
As an independent family owned business formed in 2008, we take care and pride regarding our service, insurance partners, the product we offer you (which we have designed exclusively with insurers) and our relationship with you, our customers.
You can be confident that when you call our Crowborough office on 01892 506884 or 0345 0728535, you will speak directly to a person who really does understand your passion. No cross sell, no hard sell. We will listen to your requirements, talk through options of cover, as we tailor our product to your needs, and then offer you our best quote - which you know will be competitive, as we do not feel the need to promise further discounts or a price guarantee on our website.
All our quotes include IPT and fees and unlike many of our competitors, if you make a change in the policy period you are only charged the additional risk premium. We do not charge any midterm administration fees. In addition if you have a discount code it remains on your policy for the life time of the policy - not a one year discount which many or our competitors apply. Select your passion, from the links above, to explore the options available to you.
At Newmoon, we seek to balance personal service with technology. If you want to talk to us we are available Monday to Friday 09:00 – 17:30 on 01892 506884 or 0345 072 8535 (except Bank Holidays). If you prefer you can obtain a quote online 24/7 and manage your quote, policy inception or midterm address changes online (changes to insured items please contact Newmoon).
We are proud of our service which is supported by our Feefo score (our feedback can only be provided by our customers - unlike other review sites used by some of our competitiors) and in 2018 and 2019 we have earned the Gold Trusted service award. In 2020 Feefo introduced a new higher award for service and we are delighted to be one of the first UK companies to receive this award known as Platimum Trusted Award. Feedback relates to our music product (many of our competitiors feedback is in fact based on various products). We hope to have the opportunity to be of assistance to you.
If you have any questions please call us on the numbers above or email us via our contact page.
Thank you for visiting Newmoon.
Need to claim?
When we handle your claim we want to deal with it fairly, sensitively and quickly so that you get the cover you paid for.
To make your claim please ensure you have your policy schedule with you to make easy reference to your cover and policy number etc.
You can find the answer to many of the most asked questions on our FAQs page. We also offer general advice on how to look after your musical instruments.
This website went live April 2017. If you previously had a login under our old website this will nolonger work and you should contact Newmoon to update your records.
Looking to renew?
Please call Newmoon or follow the renewal instructions on your renewal letter.
If you still have questions, please call us on 01892 506884 / 0345 072 8535