Newmoon offer niche insurance designed around your requirements

Do you have a Retailer or Association discount code?

Are you a retailer or repairer?

If you are a music Retailer or Repairer and would like to become an Introducer offering your customers one month free insurance please call 01892 506884 for full details.

​Insuring your passion

Our aim is to build a relationship with you built upon our shared principles of a personal service, outstanding policy cover, sold at a fair and competitive premium and backed up by award winning claims service.

OVID-19 Business Update 12th October 2020- We are OPEN for new business, renewals, mid term changes and your questions. Give us a call on 01892 280323 our new phone line.

This week the team are split working home/ office. We will continue to review the position (your call may take an extra "ring" or two before it is redirected to a home worker but currently you should not experience any other issues.) This is a difficult time for us all and we really thank you for your support. See below for some important information regarding claims and post

Important process change to POST

Currently our Business centre is open for post but before sending any post please call 01892 280323 or 01892 506884 and we will provide the latest position and further instruction. Key Post documents include claim form and cheques. 

Claim Process

If you have a claim and have access to a scanner please download our claim form and send to together with any supporting documents. If you do not have access to a scanner call 01892 280323 or 506884 and we will discuss options. Please do not post any claim form to our office unless we instruct you to do so.


If you want to pay by cheque please call 01892 280323 or 506884 for instruction on where to send the cheque (cheque made payable to Newmoon Insurance Services Ltd). You can pay by card by calling our office number 01892 280323 or 506884 or PayPal or Bacs (details in the renewal letter).

Brass Bands

Many bands require 2 signatures on their cheques. This may be difficult to arrange under lockdown. If this affects your band renewal cheque please call 01892 280323 or 506884 and we will discuss your renewal. Our aim is to maintain cover for you, as we all need to work together to support the music community.

Out of hours phone messages

You may now leave messages out of hours (Monday/Friday 09:00 -17:30 are our working hours) .If you prefer  please email with your question. 

Music support

The cancellation of events and schools effects all involved in music, including us. We hope that we can all work together to support each other.

(1) Bands with property address/ rent e.g. Brass band. Consider the Small Business Grant from your local Council. This is normally paid to business/ Charities where you pay rent on a building and can be worth £10,000. Check the rules to see if your band can apply.

(2) Brass Band England Emergency fund - see BBE website for details/help. Newmoon are supporting this fund with our own money.

(3)  If you a member of a music association, we recommend you visit their site e.g. ISM. Some Associations have set up funds to try to help their members e.g. MU Coronavirus Hardship fund (MU members only). Consider Help Musicians UK (an independent charity for professional musicians) or The Royal Society of Musicians.

We know this is not really going to make up for your lost income but we hope it provides some information and help.

Renewals/ New Business -we are OPEN for business

If you have a renewal with us or wish to take out new insurance please contact us in the normal way. Please remember if you are looking to renew without any changes to your cover you may want to consider payment options (BACS or PayPal) outlined on the renewal letter but if you prefer just call 01892 280323 or 506884 to pay by card. Cheques can continue to be sent but you need to call us to check where to send the cheque (do not send to our office unless we advise you to do so).


Thank you for your understanding and we hope you remain safe and well.

Newmoon Insurance Services Ltd

As an independent family owned business formed in 2008, we take care and pride regarding our service, insurance partners, the product we offer you (which we have designed exclusively with insurers) and our relationship with you, our customers.


You can be confident that when you call our Crowborough office on 01892 506884 or 0345 0728535, you will speak directly to a person who really does understand your passion. No cross sell, no hard sell. We will listen to your requirements, talk through options of cover, as we tailor our product to your needs, and then offer you our best quote - which you know will be competitive, as we do not feel the need to promise further discounts or a price guarantee on our website. 


All our quotes include IPT and fees and unlike many of our competitors, if you make a change in the policy period you are only charged the additional risk premium. We do not charge any midterm administration fees. In addition if you have a discount code it remains on your policy for the life time of the policy - not a one year discount which many or our competitors apply. Select your passion, from the links above, to explore the options available to you.

At Newmoon, we seek to balance personal service with technology. If you want to talk to us we are available Monday to Friday 09:00 – 17:30 on 01892 280323 or 506884 or 0345 072 8535 (except Bank Holidays). If you prefer you can obtain a quote online 24/7 and manage your quote, policy inception or midterm address changes online (changes to insured items please contact Newmoon).

We are proud of our service which is supported by our Feefo score (our feedback can only be provided by our customers - unlike other review sites used by some of our competitiors) and in 2018 and 2019 we have earned the Gold Trusted service award. In 2020 Feefo introduced a new higher award for service and we are delighted to be one of the first UK companies to receive this award known as Platimum Trusted Award. Feedback relates to our music product (many of our competitiors feedback is in fact based on various products). We hope to have the opportunity to be of assistance to you.

If you have any questions please call us on the numbers above or email us via our contact page.

Thank you for visiting Newmoon.

Need to claim?

When we handle your claim we want to deal with it fairly, sensitively and quickly so that you get the cover you paid for.


To make your claim please ensure you have your policy schedule with you to make easy reference to your cover and policy number etc.

Got questions?

You can find the answer to many of the most asked questions on our FAQs page. We also offer general advice on how to look after your musical instruments.


This website went live April 2017. If you previously had a login under our old website this will nolonger  work and you should contact Newmoon to update your records.

Looking to renew?

Please call Newmoon or follow the renewal instructions on your renewal letter.


If you still have questions, please call us on 01892 280323 or 506884 / 0345 072 8535


©2016 New Moon Insurance Services Limited. All Rights Reserved.

New Moon Insurance Services Limited is registered in England No. 6610290.Registered Office: Pine Grove Business Centre, Pine Grove, Crowborough East Sussex TN6 1DH. New Moon Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Our FCA registration number is 706599. New Moon Insurance Services Limited administers music insurance in the UK on behalf of Ecclesiastical Insurance - prior to 1/6/19 Hiscox Insurance Company Ltd and upto 12/2/19 in ROI. After 13/2/19 Music in ROI is with Ecclesiastical Insurance. Gun insurance on behalf of UK General.

 D O'Loughlin & Co Ltd service Irish customers on behalf of New Moon Insurance Services Ltd upto renewal date 31/1/20. D O'Loughlin & Co ltd t/a O'Loughlin Insurance Group & Musician Insurance is regulated by the Central Bank of Ireland, Registered office Little North Street, Swords, Co Dublin.


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