Newmoon offer niche insurance designed around your requirements
Are you a retailer or repairer?
If you are a music Retailer or Repairer and would like to become an Introducer offering your customers one month free insurance please call 01892 280323 for full details.
Insuring your passion
Our aim is to build a relationship with you built upon our shared principles of a personal service, outstanding policy cover, sold at a fair and competitive premium and backed up by award winning claims service.
19/12/22 - The office will close at 5pm. This is due to an annual electric inspection by the landlord with power being turned off at 5pm. If urgent email us on firstname.lastname@example.org and we will call you back when power is returned.
Christmas and New Year Hours
Friday 23rd December Normal hours (09:00-17:30)
Monday 26th Office closed Bank Holiday
Tuesday 27th Office Closed Bank Holiday
Wednesday 28th office hours 10:00-16:00
Thursday 29th office hours 10:00 - 16:00
Friday 30th office hours 10:00-16:00
Monday 2nd Jan 2023 office closed Bank Holiday
Tuesday 3rd Jan Normal hours 09:00 - 17:30
(please note office is closed at weekends)
Need to claim?
When we handle your claim we want to deal with it fairly, sensitively and quickly so that you get the cover you paid for.
To make your claim please ensure you have your policy schedule with you to make easy reference to your cover and policy number etc.
As an independent family owned business formed in 2008, we take care and pride regarding our service, insurance partners, the product we offer you (which we have designed exclusively with insurers) and our relationship with you, our customers.
You can be confident that when you call our Crowborough office on 01892 280323 or 0345 0728535, you will speak directly to a person who really does understand your passion. No cross sell, no hard sell. We will listen to your requirements, talk through options of cover, as we tailor our product to your needs, and then offer you our best quote - which you know will be competitive, as we do not feel the need to promise further discounts or a price guarantee on our website.
All our quotes include IPT and fees and unlike many of our competitors, if you make a change in the policy period you are only charged the additional risk premium. We do not charge any midterm administration fees. In addition if you have a discount code it remains on your policy for the life time of the policy - not a one year discount which many or our competitors apply. Select your passion, from the links above, to explore the options available to you.
At Newmoon, we seek to balance personal service with technology. If you want to talk to us we are available Monday to Friday 09:00 – 17:30 on 01892 280323 or 01892 506884 or 0345 072 8535 (except Bank Holidays). If you prefer you can obtain a quote online 24/7 and manage your quote, policy inception or midterm address changes online (changes to insured items please contact Newmoon).
Newmoon are Corporate Members of ISM (as well as other music associations). We work in partnership with these associations.
ISM provide bespoke legal support for musicians and becoming a member of the ISM, the UK’s professional body for musicians, offers you personal and unlimited legal support when you need it. You can contact the specialist ISM in-house legal team for advice on your legal rights, including contracts, copyright and employment status.
The ISM offers a 24-hour legal helpline, an unpaid fees recovery service, a DBS disclosure service, a range of template contracts and invoices, and much more. To join the ISM today visit www.ism.org/membership/join.
Feefo/ Awards. We are proud of our service evidenced by our Feefo feedback (only provided by our customers - unlike other review sites) and in 2018 and 2019 we have earned the Gold Trusted service award. In 2020 Feefo introduced a new higher award for service and we are delighted to be one of the first UK companies to receive this award known as the Platinum Trusted Award, which we also won in 2021 and 2022. Feedback relates to our music product (many of our competitors feedback is in fact based on various products). Awards - We do not allow our business to be nominated for external awards - as these normally require us sharing your email/ details with the award company- but please feel free to review our Feefo customer comments.
We hope to have the opportunity to be of assistance to you.
If you have any questions please call us on the numbers above or email us via our contact page.
Thank you for visiting Newmoon.
You can find the answer to many of the most asked questions on our FAQs page. We also offer general advice on how to look after your musical instruments.
This website went live April 2017. If you previously had a login under our old website this will nolonger work and you should contact Newmoon to update your records.
Looking to renew?
Please call Newmoon or follow the renewal instructions on your renewal letter.
If you still have questions, please call us on 01892 280323 or 0345 072 8535