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Make a Claim

How to make a claim

If you need to make a claim here’s what to do:

In the event of an incident, you need to inform us as soon as reasonably possible with details of what has happened. You can report a claim to us by phone or online via your New Moon Portal. If you do not have access to the portal please let us know and we can send you a unique link to submit your claim without logging into the portal.

Telephone: 01892 280 323
Online: Portal link
Email: claims(at)newmooninsurance.com
Pine Grove Business Centre, Pine Grove, Crowborough, East Sussex, TN6 1DH

Once we have your completed claim form our team will then be able to help you and explain the next steps.

What you should do


  • You need to tell us as soon as possible giving details of what has happened.
  • You need to tell us with any information We may ask for.
  • You need to inform the police as soon as possible following any case of theft, attempted theft or lost property.
  • You must not admit liability or offer or agree to settle any claim without Our written permission.
  • You should take all reasonable care to limit any loss, damage or injury.
  • You will need to provide Us with a valuation or receipt to evidence the value and age of each item.

What's covered

  • Your Policy Wording and Schedule set out what you can claim for and what is not covered, if you are not sure please contact us.
  • Remember, no policy covers everything. For example, we don’t cover certain things such as damage caused by everyday wear and tear.

© 2024 Noble Insurance Services Limited | All rights reserved.

New Moon is a trading name of Noble Insurance Services Ltd.
Authorised and Regulated by the Financial Conduct Authority, Firm Reference Number 305884.